Once a GP identifies the need for additional support, they may refer a person for a Level of Care assessment through the NASC (Needs Assessment and Service Coordination) team. Richard and Leticia explain in this video how this plays a vital role in determining the right care pathway.

A NASC coordinator visits the person, often in their own home, and works alongside family members or other caregivers to understand their day-to-day needs. The assessment looks at how much help is required with everyday activities and what level of assistance is needed to maintain quality of life. Based on this, the appropriate level of care will be determined.

While most assessments take place in the person’s home, they can also be carried out in hospital following an acute event, or at an aged care facility if a person has already made the move. Wherever it occurs, the process is thorough and designed to ensure that the right support is in place for each individual’s specific needs.