Frequently asked questions from our residents and families...

What is the Deferred Management Fee (DMF) and what does it cover?

Rawhiti Estate provides comprehensive services and high quality facilities to all residents. For residents in the independent living apartments, the DMF is a maximum of 30% (over three years) and covers provision of all the facilities and building maintenance. Residents in our assisted living care suites should discuss their individual circumstances with us, as fees differ for residents in care depending on the status of Needs Assessment and Service Coordination (NASC) assessments and whether they have been assessed as needing residential care.

When is my capital repaid?

Your capital is repaid when we receive the entry payment from a new resident.

What is covered in my weekly village fees?

We want our residents to relax in the knowledge that the details are well taken care of. Our weekly village fee covers a wide range of services for all residents, including electricity, water, heating, telephone line rental, wifi connection and usage, rubbish collection, provision of clean towels daily and clean bed linen weekly, weekly cleaning of your home, morning and afternoon tea each day and a weekly appointment with a health professional (if required).

Can I transfer to another apartment or care suite, or from an apartment to a care suite?

Yes. Provided there is a suitable option available, our existing apartment residents are prioritised for access to our assisted living care suites. All transfers within the village are subject to our approval. The cost of moving between dwellings and all legal fees in relation to the transfer must be covered by you.

If you move from an independent living apartment to a care suite, you will be required to sign a new ORA. This means that a second deferred management fee will be applicable. No DMF accrued under the first ORA will be applied against the second ORA.

If you move from one care suite to a different care suite, you will need to pay any difference in the cost of the suite. You will only be required to pay one DMF in respect of both suites (this DMF is calculated based on the highest entry payment of both suites). Any DMF accrued in relation to the first suite will be applied against the DMF of the second suite.

If you move from one independent living apartment to a different independent living apartment you will you will need to pay any difference in the cost of the apartment. You will only be required to pay one DMF in respect of both apartments (this DMF is calculated based on the highest entry payment of both apartments). Any DMF accrued in relation to the first apartment will be applied against the DMF of the second apartment. You will also be required to pay a transfer fee being an amount equal to 15% of the entry payment for the new dwelling.

Who is responsible for insurance and rates?

Building insurance and rates are covered in your fees, however you will need to insure your contents.

What happens if I come into the village and I decide it isn’t for me?

While we are confident you will love your new home and lifestyle at Rawhiti Estate, we also understand the importance of making the right choice for this important stage of your life. We offer all new residents in our independent living apartments a 90-day ‘change your mind’ money-back guarantee which gives you the freedom to make sure moving to Rawhiti is the right choice for you.

Can I have people to stay?

Short term guests are always welcome, however we are unable to allow permanent guests in your home.

Is there an age for entry?

Our general guideline for the minimum age of entry is 70 years for our apartments and 65 years for our care suites, however we understand that people of other ages may have different needs. We encourage you to discuss your needs with us directly so we can help you explore suitable options.

Are Pets allowed?

Family pets are welcome to move into your home with you, however this does need to be approved by our management team first.

Can I bring my tools and other hobby gear from home?

Yes you can, provided your gear can be stored in either your apartment or storage locker. Residents in the assisted living care suites should discuss their needs with our village manager.

Is storage available on site?

Residents in the independent living apartments have access to a storage locker. In most cases, this is located in front of, or near to, your dedicated car park. Residents in the assisted living care suites do not have access to on-site storage.

Do you have a procedure for complaints?

Yes, you can download a copy of our complaints policy here